In eCommerce, it’s easy to forget about your customer after they’ve clicked the Buy button. The rush of excitement from making another sale is great, but don’t forget that you still have work to do. The journey for your customer just started. Deliver your product on...

E-commerce fulfillment. You’ve been there. Consumers want what you’re selling, and they want it now. Study after study shows if you can’t deliver, your customers and their money go elsewhere and you never see them again. “38% of shoppers say they will never shop with...

Starting a new business and making sales can be incredibly exciting. It can also be filled with choices you never considered before, though. While you may have given a lot of time and work in marketing, developing a product and creating a website and social media...

Fulfillment centers allow merchants and sellers to outsource their shipping to them so they can focus on other aspects of their business. However, the most valuable thing they offer isn’t just shipping your products. It’s how they increase customer satisfaction around...

Aside from providing quality products, shipping is another factor that greatly impacts the buying experience for your customers. For many consumers, the shipping process is a determining factor in their decision to return to your business. As a business owner, you’ll...

Pick your crowdfunding platform Before kickstarting a campaign, you need to do some research on different crowdfunding platforms and what they offer. There are considerable differences between Indiegogo and Kickstarter for example. Read our Crowdfunding Showdown:...

Fulfilling your products can be a headache for any new eCommerce seller. Your fulfillment method and the unboxing experience for your customer is as important as the product itself. It all reverts back to protecting your brand image and getting loyal customers that...

What is Amazon Seller Filled Prime? In Q2 of 2015 Amazon launched a program called Seller Filled Prime. The program allows qualified professional sellers to put a prime logo on their listing if they are using a third-party logistics provider (3PL) to complete their...

Even after your customer decides to make a purchase from your e-commerce site, you still need to give them excellent service. The experience they have with their order fulfillment can make the difference between keeping them loyal and engaged or irritated and...

The way you price your shipping rates on your e-commerce site can make the difference between an order being completed or abandoned. According to Baymard Institute, nearly 70% of e-commerce shopping carts are abandoned, most often because shoppers found the “extra...